Terms & Conditions — cika4 Platform Rules

In these Terms & Conditions, the following terms have the meanings set out below unless the context otherwise requires:

By accessing the cika4 Platform, creating an Account, or placing any Wager, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety, together with the cika4 Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to any provision of these Terms, you must immediately cease accessing the Platform and close your Account. Continued use of the Platform following any amendment to these Terms constitutes acceptance of the revised Terms.

To register and maintain an Account on cika4, you must satisfy all of the following eligibility conditions at the time of registration and on a continuing basis throughout your membership:

1. You must be a resident of Indonesia and at least 21 years of age. cika4 does not accept members below the age of 21 under any circumstances.
2. You must have the legal capacity to enter into a binding agreement under the laws applicable to you.
3. You must not be registered on any self-exclusion list maintained by cika4 or any affiliated responsible gaming programme.
4. You must not be an employee, officer, director, agent, or contractor of cika4, or an immediate family member of such a person, where such participation would create a conflict of interest.
5. You must not have had a previous cika4 Account suspended or permanently closed due to a breach of these Terms.

Registration of an Account on cika4 is subject to the following conditions:

1. One Account Per Person: Each individual may hold only one Account on cika4 at any time. The existence of multiple Accounts linked to the same individual — whether identified by name, date of birth, address, mobile number, payment method, device fingerprint, or IP address — constitutes a breach of these Terms.
2. Accurate Information: You must provide complete, accurate, and truthful information at registration. This includes your legal full name (which must match your Indonesian National Identity Card, KTP), date of birth, mobile number, and email address. cika4 is not liable for delays or losses arising from inaccurate registration data provided by the Member.
3. Account Security: You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not share your credentials with any third party. cika4 shall not be liable for any loss arising from unauthorised access to your Account where that access resulted from your failure to maintain credential security.
4. Password Standards: Your account password must meet the minimum complexity requirements displayed during registration. cika4 recommends a minimum of 8 characters combining uppercase letters, lowercase letters, numerals, and symbols. cika4 will never request your password by any means of communication.
5. Account Contact Details: It is your responsibility to keep your registered email address and mobile number current . You may update your contact details via Account Settings or by contacting cika4 support. Failure to maintain current contact details may delay account verification, withdrawal processing, and security notifications.

cika4 conducts Know Your Customer verification as part of its commitment to platform security and responsible gaming compliance. KYC verification may be required in the following circumstances:

1. Prior to processing any withdrawal request above the standard verification threshold.
2. During periodic account reviews initiated by cika4's compliance team.
3. Where unusual account activity or transaction patterns are detected by cika4's anti-fraud monitoring systems.
4. Where cika4 has reasonable grounds to question the accuracy of registration information previously provided.

KYC documents that may be requested include, but are not limited to:

• Proof of Identity: A clear copy or photograph of your Indonesian National Identity Card (KTP) or valid passport.
• Proof of Payment Method: A screenshot or photograph confirming ownership of the bank account or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja) used for deposits or withdrawals.
• Proof of Address: A recent utility bill, bank statement, or official correspondence displaying your full name and Indonesian residential address, dated within 90 days.

cika4 will process submitted KYC documents within 2 business days. Withdrawal processing will be suspended during a pending KYC review. Failure to provide requested documentation within 14 days of the request may result in Account suspension. All submitted KYC documents are handled in accordance with the cika4 Privacy Policy.

The following conditions apply to all deposit transactions on the cika4 Platform:

1. Accepted Methods: cika4 accepts deposits via BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), OVO, DANA, GoPay, ShopeePay, and LinkAja. Available payment methods are displayed in the cika4 cashier at the time of deposit.
2. Currency: All deposits are accepted and credited in Indonesian Rupiah (IDR). Deposits made in other currencies will be rejected or returned. cika4 does not perform foreign exchange conversion.
3. Name Matching: The name registered on the payment method used for a deposit must exactly match the name on the cika4 Account. Deposits from third-party accounts will be returned and may trigger an account review.
4. Minimum Deposit: Minimum deposit amounts are displayed in the cika4 cashier and may vary by payment method. cika4 reserves the right to amend minimum deposit thresholds with reasonable notice.
5. Processing Time: Deposits via local bank transfer and e-wallet are typically credited to your cika4 balance within seconds to 5 minutes during standard Indonesian banking hours (07:00–22:00 WIB). Delays attributable to the member's bank or e-wallet provider are outside cika4's control.
6. Deposit Limits: Members may request voluntary deposit limits via Account Settings as part of cika4's responsible gaming programme. Once set, a deposit limit reduction takes effect immediately; a limit increase requires a 7-day cooling-off period before activation.
7. No Credit Facility: cika4 does not extend credit to members. Wagers may only be placed using a positive real-money balance in the member's Account. cika4 does not offer payment plans, instalment arrangements, or credit-backed gaming in any form.

The following conditions apply to all withdrawal requests submitted through the cika4 Platform:

1. Eligible Methods: Withdrawals are processed to the same payment method used for the most recent qualifying deposit, subject to method availability. cika4 does not process withdrawals to third-party bank accounts or e-wallets.
2. Minimum Withdrawal: Minimum withdrawal amounts are displayed in the cika4 cashier. Withdrawal requests below the stated minimum will not be processed.
3. Processing Time: Withdrawal requests submitted during WIB banking hours (Monday–Friday, 07:00–22:00 WIB) are typically processed within 5–15 minutes for e-wallet withdrawals and 15–60 minutes for bank transfer withdrawals. Requests submitted outside these hours or on public holidays in Indonesia may take up to 24 hours.
4. Verification Hold: cika4 reserves the right to place a temporary hold on a withdrawal request pending KYC verification, security review, or bonus wagering requirement fulfilment. cika4 will notify the member of the reason for any hold and the steps required to resolve it.
5. Withdrawal Fees: cika4 does not charge withdrawal fees on standard processed withdrawals. Any fees charged by the receiving bank or e-wallet provider are the responsibility of the member.
6. Incomplete Wagering Requirements: Funds originating from bonus allocations where wagering requirements have not been fully met are not eligible for withdrawal. Only the real-money component of a balance — net of any uncleared bonus funds — may be withdrawn prior to bonus wagering completion.

cika4 offers a range of bonuses and promotional offers to eligible members. All bonuses are subject to the following general terms, as well as any specific terms attached to each individual offer:

1. Eligibility: Bonuses are available to verified members aged 21 and above. cika4 reserves the right to restrict bonus eligibility based on account status, registration country, or deposit method at its sole discretion.
2. Wagering Requirements: All deposit bonuses are subject to a wagering requirement (rollover) that must be completed before bonus funds or associated winnings can be withdrawn. The applicable rollover multiplier and eligible game contributions are specified in each promotion's individual terms.
3. Game Contribution Rates: Not all games contribute equally to bonus wagering requirements. Slot games typically contribute 100% of each wager toward rollover completion. Live casino games, table games, and sportsbook wagers may contribute at a reduced rate or may be excluded from wagering requirement calculations entirely. Specific contribution rates are detailed in the individual promotion terms.
4. Bonus Expiry: Bonuses that are not claimed within the specified claim period, and wagering requirements that are not completed within the specified completion period, will expire automatically. Expired bonus funds and associated winnings will be removed from the member's balance without notice.
5. One Bonus at a Time: Members may only hold one active bonus at a time unless otherwise specified in the individual promotion terms. Opting into a new promotion while a previous bonus is active may result in forfeiture of the previous bonus.
6. Bonus Abuse: cika4 employs automated and manual monitoring to detect bonus abuse, including but not limited to: arbitrage strategies, low-risk hedging, coordinated multi-account play, and systematic exploitation of free spin offers. Where bonus abuse is identified, cika4 reserves the right to cancel the bonus, void associated winnings, and suspend the member's account.
7. Promotional Variations: cika4 may run seasonal promotions aligned with the Indonesian cultural calendar, including but not limited to Ramadhan reload bonuses, Idul Fitri cashback campaigns, and Independence Day tournaments. Specific terms for each seasonal promotion are published at the time of the promotion launch.

The following general rules apply to all wagers placed on the cika4 Platform. Product-specific rules for the sportsbook, live casino, slots, video poker, and Andar Bahar are available within each respective game section.

1. Wager Acceptance: A wager is accepted and binding only upon confirmation by the cika4 system. In the event of a technical fault or system error at the time of wager placement, cika4 reserves the right to void the wager and return the staked amount to the member's balance.
2. Sportsbook Odds: Sportsbook odds are subject to change up to the moment a wager is accepted and confirmed. The odds displayed at the time of confirmation are the odds that apply to the settled wager. cika4 offers markets on BRI Liga 1, EPL, La Liga, Bundesliga, Serie A, Champions League, Piala AFF, FIFA World Cup qualifiers, and a broad range of other international sporting events. Mix parlay (accumulator betting) and voor bola (Asian handicap) markets are available subject to individual event availability.
3. Live Betting: Live in-play betting markets are subject to temporary suspension during key match events (goals, red cards, penalties). Wagers submitted during a suspension period will be rejected rather than accepted at an outdated price. cika4 is not liable for wager rejection during live event suspensions.
4. Void Bets: A sportsbook wager may be voided and the stake returned in circumstances including but not limited to: event cancellation, match abandonment prior to completion of the minimum time period, or acceptance of a wager at a clearly erroneous odds price caused by a system error.
5. Casino & RNG Games: All RNG-based game outcomes are generated by independently certified random number generators operated by cika4's licensed studio partners (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft). Results are final once confirmed by the game engine. Disconnection from a game mid-round due to internet connectivity issues does not void a wager already placed and accepted by the game server.
6. Minimum & Maximum Wagers: Minimum and maximum wager limits are displayed within each game or market. cika4 reserves the right to apply individual account wager limits where irregular betting patterns are identified.

The following conduct is strictly prohibited on the cika4 Platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balance, and permanent ban:

• Registering more than one Account, or assisting another person to register an Account for the purpose of circumventing restrictions applicable to the original Account.
• Providing false, inaccurate, or misleading information at registration or during KYC verification.
• Using the Platform if you are under 21 years of age or are otherwise ineligible under these Terms.
• Using automated software, bots, scripts, or any other mechanical or electronic means to interact with the Platform in a manner not intended by its design.
• Exploiting software vulnerabilities, errors in odds, or technical malfunctions to gain an unfair advantage.
• Engaging in money laundering, terrorist financing, or any other financial crime through the Platform.
• Engaging in match-fixing, insider betting, or any form of corruption of sporting events on which wagers are offered.
• Harassing, threatening, or abusing cika4 staff, agents, or other members through any communication channel.
• Attempting to access another member's Account without authorisation.
• Depositing funds derived from unlawful activity into your cika4 Account.

cika4 is committed to promoting responsible gaming among all members. The following tools and policies form part of cika4's responsible gaming programme and are available to all verified members at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your Account. Limit reductions take effect immediately; increases require a 7-day cooling-off period.
• Loss Limits: Set maximum loss thresholds over defined periods. When a loss limit is reached, further wagers will be declined until the limit period resets.
• Session Time Alerts: Configure notifications to alert you when you have been actively gaming for a specified duration within a single session.
• Cooling-Off Period: Take a break from the Platform for a defined period (24 hours, 7 days, 30 days, or 90 days) without permanently closing your Account.
• Self-Exclusion: Request a self-exclusion for a minimum period of 6 months or indefinitely. Self-exclusion is irreversible for its stated duration. cika4 will not accept a request to lift a self-exclusion before the minimum period has elapsed.

If you believe your gambling may be causing harm to yourself or others, cika4 urges you to contact our 24/7 Indonesian-speaking support team or visit the Responsible Gaming page for guidance and self-help resources. 21+ only. Play responsibly.

All content on the cika4 Platform — including but not limited to the cika4 brand name, logo, domain, website design, software, text, images, game graphics, and promotional materials — is the proprietary intellectual property of cika4 or its licensed content providers. Nothing in these Terms transfers any intellectual property rights to the Member.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial gaming purposes in accordance with these Terms. This licence does not permit you to: copy, reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any Platform content without the express written consent of cika4.

To the maximum extent permitted by applicable law:

1. cika4 provides the Platform on an "as is" and "as available" basis. cika4 makes no warranty, express or implied, that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.
2. cika4 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of or inability to use the Platform, including loss of winnings, loss of data, or loss of anticipated savings, whether or not cika4 has been advised of the possibility of such damages.
3. cika4's total aggregate liability to any Member in respect of any single claim or series of related claims shall not exceed the total real-money deposits made by that Member to their cika4 Account in the 30-day period immediately preceding the event giving rise to the claim.
4. Nothing in these Terms limits cika4's liability for fraud, willful misconduct, or any other liability that cannot be excluded or limited under applicable Indonesian law.
5. cika4 is not responsible for any losses arising from: internet connectivity failures on the Member's side; errors or delays attributable to the Member's bank or e-wallet provider; force majeure events including but not limited to natural disasters, government actions, or large-scale infrastructure failures affecting Indonesian telecommunications networks.

cika4 reserves the right to suspend, restrict, or permanently close a Member's Account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Discovery that the Account holder is under 21 years of age.
• Detection of fraudulent activity, suspected money laundering, or use of stolen payment credentials.
• Detection of multi-accounting, bonus abuse, or use of automated software on the Platform.
• Account inactivity exceeding 12 consecutive months, subject to applicable regulations regarding dormant account balances.
• Receipt of a valid self-exclusion request from the Account holder.

Where an Account is suspended pending investigation, cika4 will communicate the reason for suspension and the steps available to the Member to resolve the matter, unless doing so would compromise the integrity of the investigation. Where an Account is permanently closed due to a Terms breach, any real-money balance (excluding bonus funds) will be reviewed and returned to the Member's last verified payment method at cika4's discretion, subject to completion of relevant verification steps.

Members who wish to voluntarily close their Account may do so at any time by contacting cika4's 24/7 support team. Any pending withdrawals will be processed to the Member's verified payment method following closure.

cika4 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Material amendments will be communicated to Members via a notification displayed on the Platform upon next login, and/or by email to the Member's registered email address, with a minimum of 7 days' notice before the amended Terms take effect, except where immediate amendment is required by law, regulation, or a security imperative.

The "Last Updated" date displayed at the top of this page reflects the date on which the most recent revision took effect. It is the Member's responsibility to review these Terms periodically. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms.

These Terms & Conditions and any dispute or claim arising out of or in connection with them — whether contractual, tortious, statutory, or otherwise — shall be governed by and construed in accordance with internationally recognised principles of commercial law applicable to online gaming platforms operating under international licensing standards.

In the event of a dispute between a Member and cika4, the Member is encouraged to contact cika4's support team in the first instance to seek an informal resolution. cika4 commits to responding to formal dispute submissions within 5 business days and to working in good faith toward a fair resolution.

cika4 operates under international licensing standards and does not represent that its services are offered in compliance with Indonesian domestic gambling regulations, which restrict or prohibit certain forms of online gaming. It is the Member's sole responsibility to determine whether accessing and using the cika4 Platform is lawful in their jurisdiction prior to registering an Account.

If you have any questions regarding these Terms & Conditions, wish to submit a formal complaint, or need to contact cika4 for any account-related matter, please reach out through the following channel:

• Support Email: [email protected] (plain text — not a clickable link; copy and paste into your email client)
• Live Chat: Available 24/7 directly on the cika4 Platform for Indonesian-speaking real-time support.
• Support Hours: 24 hours a day, 7 days a week, 365 days a year — including all Indonesian public holidays.

cika4's support team operates in Indonesian and English. Response times via email are typically within 4 hours during WIB business hours (08:00–22:00 WIB) and within 12 hours outside those hours. For urgent account security matters, live chat is the recommended contact method for the fastest resolution.

These Terms & Conditions were last reviewed and updated in January 2026. cika4 reserves all rights not expressly granted herein. © 2026 cika4. All Rights Reserved.